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Always. Every badge, cursor, cart and sales moment comes from a real visitor or order on your store, at that moment. The app never adds or simulates shoppers on your store: only the theme editor’s test view uses sample shoppers, and your shoppers never see it.

Three ways, each for a different moment. Choosing what shows: the preview in Settings plays sample shoppers on a sample store as you pick a set or change a setting, before you save. Choosing the look: turn on Test view in the app embed’s settings in the theme editor, and sample shoppers move, click and add to cart on your own theme while you set colors, styles and positions; only you see it there. Checking it live: a test run makes your store run as during a campaign for an hour, with your real shoppers, but only you see it, through a link. Free includes one, Boost one a month and Momentum 5 a month.

Usually one of these. Not enough shoppers yet: badges show once 3 shoppers are on a product and cursors once 3 are on the same page (both by default), and each browser counts as one shopper however many tabs it has open, so test with other browsers or private windows, or lower the minimums. No campaign running: cursors show only while one runs, on the pages it covers (or always, on Momentum). The control group: on Boost and Momentum a random 10% of shoppers (your choice on Momentum) never see the app, so its effect can be measured. Cookie consent: with “Wait for cookie consent” on, shoppers asked for consent see nothing until they accept. Free’s limit: after 5,000 sessions in a month, badges and the corner pause until the next month.

The app embed, which runs badges, cursors and the corner, works on any theme. The product page block and the Shop together button are app blocks: they need an Online Store 2.0 theme, like every free Shopify theme since 2021. When friends add to a shared cart, themes from the Dawn and Horizon families update their cart right away; on other themes it shows the next time the cart opens or the page loads. Settings shows whether each part is in your live theme.

It shouldn’t. The script is about 22 KB (compressed) and only starts after your page has finished loading. In our tests on popular themes, store speed scores stayed the same with it on.

Yes. Viewer badges, the store-wide count and cart and sales moments show on every device. Shoppers on phones have no pointer: they appear as avatars on a short line at the edge of the screen, level with where they are on the page, and their taps show like clicks. On a phone, a few cursors show at a time, or none if you prefer: then desktop shoppers appear on the line too. Turn this on or off in cursor settings and choose the side in the theme editor.

A campaign counts once, in the month it starts, however long it runs. Monthly campaigns start over on the day of the month you chose your plan. Ending a campaign within 10 minutes of starting gives it back. Free includes 1 a month, up to 24 hours; Boost gives you 2 a month, up to 5 days each; Momentum is unlimited, up to 30 days each.

Home shows this month’s orders from shoppers who saw Live Shoppers in their visit (cursors, viewer badges, the live corner or the product block), and on Boost and Momentum what Shop together sold. That shows who saw it, not that it made them buy. For that, Boost and Momentum keep a control group: a random 10% of shoppers (your choice on Momentum) never see the app, and each campaign’s report compares their orders with everyone else’s. Analytics puts every campaign side by side, with the days between them, and what the difference earned.

A shopper starts a shared cart and sends friends a link. Friends add products to that shopper’s cart from their own phones, and the shopper checks out. While they shop together they see only each other. You can reward groups with free shipping or a discount from an amount, optionally only when a friend added something; Shopify applies it at checkout. On Boost and Momentum; the Shop together page shows every group, what friends added, what it sold and what the reward took off.

In Settings › Shop together you can offer free shipping from an amount and up to 3 discount tiers, each from an amount and, if you like, only when 1, 2 or 3 friends have added a product. Shopify applies the best reward the shared cart reaches at checkout, with no code to type, and only to shared carts started on your store: a cart can’t claim it otherwise, and a friend counts only while their product is still in the cart. It shows in your Shopify admin under Discounts as “Shop together”, and you choose which of your other discounts it combines with. The first time, Shopify asks you to allow the app to create the discount.

Shoppers stay anonymous under random names; the app never collects names, emails or addresses and sets no cookies. It can wait for cookie consent, and Settings has wording for your privacy policy.

Plans are billed by Shopify on your Shopify invoice. A new plan starts right away; moving to a smaller plan or cancelling keeps what you have until the period you paid for ends. Campaigns that don’t fit a smaller plan are paused, never deleted, and run again if you move back up. On Free, the store can have 5,000 sessions a month: Home warns you at 80%, and at the limit badges and the corner pause until the next month, or right away on Boost, which has no limit.

Yes. Edit the texts in Settings in your store’s main language, then translate them in Shopify’s Translate & Adapt, where they’re listed under Live Shoppers.

Badges and cursors disappear from your store right away; the app embed goes with the app, so there’s no theme code to clean up. Your data is deleted when Shopify asks us to, 48 hours after uninstalling.